Appointments

• Being on time for your appointment
• Letting us know if you need to cancel your appointment
• Calling to request a home visit before 10:30am,  (please note all home visit requests are triaged first)
• Phoning for test results after 2pm
• Telling us if you are in a telephone box. We will ring you back. Say immediately if your call is an emergency.
• Advising us that you require a chaperone during your examination
• If you wish to discuss a private matter please inform a member of our reception team as we do have a private room available on request.

Condition Checker

Please contact the Reception Team who will make a direct referral to your preferred pharmacy, and they will contact you on the same day to arrange treatment/advice.

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

Appointments System

All requests for GP/Specialist Practitioner appointments must be submitted via our Klinik System

Once you have submitted your symptom form the team will triage/navigate your symptoms and you will receive a call or text message with the most appropriate appointment or outcome.

If you do not have access to the internet, you can still contact the Reception Team by telephone, and they will complete the form on your behalf. Telephone: 01670 829889

We offer appointments on:

• Tuesday 07:00-20:00
• Saturday 09:00-13:00 (Saturdays are offered approximately every 5 weeks)

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go and they will refer you.

If you would prefer to have some time to think before deciding where and when to have treatment, you will be offered the option of calling the practice at a later date to confirm your preference.

or by phone for patients who may require British Sign Language or for patients for whom English is not their first language.

Please let us know if you require this service when booking your appointment as we will need advance notice to book.

They will spend several weeks with us in order to gain the experience they need to become family doctors. You will be informed if there will a student present before your consultation and asked to complete a consent form.

If you do not wish a student to be present you have the right to opt-out.

Over the past couple of years we have seen an increased use of telephone appointments and online consultations being offered by the surgery. In conjunction with these new consultations, we have seen an increase in the use of photography to help when assessing and diagnosing a problem.

To protect both our patients and our team, we adhere to strict guidelines about the request, receipt, and storage of any images we ask you to send us.

All staff are advised to provide adequate explanation to the purpose & benefit of sending in a photograph to the patient. This must consider the age and/or capacity of the patient. Before any images can be received the patient or parent/carer must give their full consent.

We use Accurx (texting service) for receiving photographs. If you are asked to send in an image you will receive a text message with a link which also asks you to confirm your consent. Once received your images will be saved securely in your medical record.

Please do not send in any images without being expressly asked to do so. Clinicians will generally be the ones who request this but on occasion you may be asked to provide a photograph by the reception team to help give the clinician more information before they ring you. An example of this maybe if you ring to speak to a GP because you have a rash, the reception team may ask you to also send in a photograph to help the GP when assessing your problem/area of concern.

It’s important to note that by law, we cannot receive any images of sensitive areas of any patients under the age of 18. For patients over the age of 18, the law is different, and images can be sent. However, we would usually agree a different method of consultation for reviewing sensitive areas and would not ask for an image.

Any images sent without express permission or that exceed permission given may be deleted and subject to further action.

We may also contact you with targeted information related to your health and well-being, if you wish to opt-out of this service please advise a receptionist.

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening