CAMBOIS GP AND DISPENSING SERVICES

 IMPORTANT INFORMATION ABOUT THE BRANCH FOR CAMBOIS PATIENTS.

You may already be aware that our GP services at the Cambois surgery have had to reduce over the past few months due to COVID-19 and have moved to our main Gables site at Bedlington Station. We are now facing further challenges with the surgery and as a result are considering the permanent closure of the branch and relocation of the Cambois dispensary to our Bedlington site.

We realise you may have some concerns about the potential closure of the practice and relocation of the dispensary, so are now entering of period of engagement for 12 weeks, designed to give every local person the opportunity to share their views.  

To make sure we hear from as many local people as possible, you can share your views in a number of ways:

• Team Sessions – Wednesday 20^th January at 11:00am and Sunday 24th January at 11am.  Please email us on gables.a84013@nhs.net if you wish to attend and we will forward an invitation.
• Use the comments boxes located in both surgeries. 
• Write to us at the address above.

Once the engagement period has ended we will look at your feedback and consider our options going forward. We will let you know the results of all this, and what happens next, in the spring.

We hope you take this opportunity to share your views and we look forward to hearing from you.

***DISPENSING CAMBOIS PATIENTS Q&A***

 Why is the dispensary closing?

• We are not closing, just relocating temporarily to our Bedlington site

Where will the dispensary be located?

• Within the Gables main site at Bedlington, just through the main entrance there is a service hatch on the left hand side.

What is the telephone number to order prescriptions?

• Within opening hours, number remaining the same 01670823917
• If dispensary is closed then ring 01670829889

What if I can’t travel to Bedlington?

• We will be providing a weekly delivery service if required.  This will only be for vulnerable patients who cannot access Bedlington and do not have anyone to collect on their behalf.

Will I have to pay for delivery?

• No, delivery will be free 

What are the dispensary opening hours?

• Monday – Friday 08:30am – 12pm -
• However, collection pick up can be arranged within the Bedlington opening hours of Monday – Friday 08:30 – 6pm

Why are you not staying in Cambois?

• Unfortunately the building we occupy does not meet our clinical requirements

Are you looking at alternative premises in Cambois?                                                                                       

• Yes, we are working with Northumberland CCG to relocate the dispensary

What if I need an emergency supply of my medication?

• Telephone 01670823917 or 01670829889 Monday – Friday 08:30am – 6pm

Will I still get the same service at Bedlington?

• Yes, no changes to our services provided.  We are aware of infrequent public transport, so we can provide appointments around these times, please inform a receptionist of this

When is the dispensary going to move?

• We are planning to relocate by 31st March 2021

How long before you re-open in Cambois?

• This will depend how quickly we can find suitable premises

How will you keep the patients informed?

• By letter, posters, Teams meetings and social media

YOUR OPINIONS MATTER! - To have your say on how to improve wellbeing and how health and care services can support this please visit our 'Have your say' tab on the right and click on 'Upload Survey report', this will take you to an online survey. 

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