The Gables Medical GroupTel: 01670 829889
Cambois Surgery Tel: 01670 823917
FOR OUT OF HOURS - RING 111 / EMERGENCIES ONLY - RING 999
A range of appointment times are available for our GPs, Advanced Nurse Practitioner and Nursing team; Monday – Friday 8:30am to 6:00pm.
Online: You can book GP appointments on the internet at www.patient.co.uk – please ask a member of staff for details.
Telephone: Ring our main switchboard number on (01670) 829889 to book an appointment at our main practice.
Same Day Appointments: We operate a telephone triage system each morning for patients who feel they may need to be seen on the same day by a GP/Nurse Practitioner. This is open to any Gables/Cambois patient and covers:
Our telephone lines open each morning at 08:30am
We encourage patients to come to the surgery when we are open instead of accessing other services such as walk in centres and A&E.
If you feel you need to be seen on the day we would advise you to ring the surgery ideally before 10:30am. The receptionist will ask you for some details with regards to your problem, this is to try and help deal with your call in the most efficient and effective way.
You will be placed on a triage list and a member of our clinical team will call you back. If an appointment is required then they can book this for you.
Our telephones lines can be extremely busy at 8:30am each morning, if you are ringing with a query it may be best to try at quieter times such as after 11am and for test results we ask that you ring after 2pm.
We request that you do not use the telephone triage system for ‘Fitnotes’.
If your condition is non-urgent and/or you would like to see a particular GP then you can book a routine appointment. We use a system that allows routine appointments to be booked up to three weeks in advance.
We now offer routine telephone appointments with a GP where appropriate. Please speak to a receptionist for advice to see if this applies to you.
For continuity of care we would recommend patients to book follow-up appointments with the same GP wherever possible.
We provide GP and nurse appointments on a
When you book an appointment the receptionist may ask you what the problem is. The receptionist is not trying to be awkward or nosy but merely trying to find out what the most appropriate course of action is to take in order to deal with your call in the most efficient and effective way. On many occasions we find that appointments are booked with a doctor when a telephone consultation may be more suitable or an appointment with the nurse or health care assistant may be more appropriate. Due to lack of information at the first point of contact means we can't help the patients more efficiently or effectively and we as a practice are trying to avoid any unnecessary use of doctor appointments and minimise inconvenience to you, our patients. We understand that not all patients will feel comfortable disclosing information regarding their problem with the receptionist and if you do not wish to that is fine.
Please note: all appointments are a maximum of 10 minutes in duration. If you have more than one problem to discuss, please consider booking a double appointment.
We can arrange the necessary interpretation and translation services in person or by phone for patients who may require British Sign Language or for patients for whom English is not their first language, or. Please let us know if you require this service when booking your appointment as we will need advance notice to book.
At times there may be university students present within your consultation. They will spend several weeks with us in order to gain the experience they need to become family doctors. You will be informed if there will a student present before your consultation and asked to complete a consent form.
If you do not wish a student to be present you have the right to opt-out.
If you wish to discuss a private matter please inform a member of our reception team as we do have a private room available on request.
You will receive confirmation of your appointments via text if you have provided us with your mobile telephone number. We may also contact you with targeted information related to your health and well-being, if you wish to opt-out of this service please advise a receptionist.
Home visits are specifically for patients who are too ill, or physically unable to attend the practice. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our practices.
Please ring before 10:30am if you feel you require a home visit and let us know if your condition is urgent. The receptionist will request details of the problem in order that they may pass this on to the doctor. A doctor will then phone you back to assess your medical needs and may visit on the same day, or at a later date depending on clinical need.
We now offer Extended Access appointments within the Central Hub.
Monday to Friday 7:00am to 7:00pm, also Saturday Mornings for pre bookable appointments only. Please speak to Reception for further details
As part of a new contractual requirement all patients registered at a GP practice must be allocated a named accountable GP.
The named accountable GP will take responsibility for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each of their patients where required (based on the clinical judgement of the named accountable GP).
All patients (including children) are allocated a named GP - you may be informed of who this is at your next visit, or you can ask a receptionist at any time.
Please note this does not mean you can only see your named GP. You may continue to see any GP at the surgery. If you wish to change your named GP then please let us know and we will make reasonable efforts to accommodate your request. Your named GP may change during any long term leave (such as maternity).
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick - If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay). Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.
If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.
However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note' - The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information please go to https://www.gov.uk/government/publications/the-fit-note-a-guide-for-patients-and-employees
If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go and they will refer you.
If you would prefer to have some time to think before deciding where and when to have treatment, you will be offered the option of calling the practice at a later date to confirm your preference.
Medical Photography: Sending photos / Images to your GP
Over the past couple of years we have seen an increased use of telephone appointments and online consultations such as e-consultation being offered by the surgery. In conjunction with these new consultations, we have seen an increase in the use of photography to help when assessing and diagnosing a problem.
To protect both our patients and our team, we adhere to strict guidelines about the request, receipt, and storage of any images we ask you to send us.
All staff are advised to provide adequate explanation to the purpose & benefit of sending in a photograph to the patient. This must consider the age and/or capacity of the patient. Before any images can be received the patient or parent/carer must give their full consent.
We use Accurx (texting service) for receiving photographs. If you are asked to send in an image you will receive a text message with a link which also asks you to confirm your consent. Once received your images will be saved securely in your medical record.
Please do not send in any images without being expressly asked to do so. Clinicians will generally be the ones who request this but on occasion you may be asked to provide a photograph by the reception team to help give the clinician more information before they ring you. An example of this maybe if you ring to speak to a GP because you have a rash, the reception team may ask you to also send in a photograph to help the GP when assessing your problem/area of concern.
It’s important to note that by law, we cannot receive any images of sensitive areas of any patients under the age of 18. For patients over the age of 18, the law is different, and images can be sent. However, we would usually agree a different method of consultation for reviewing sensitive areas and would not ask for an image.
Any images sent without express permission or that exceed permission given may be deleted and subject to further action.
Over 65yrs and clinically vulnerable patients can now book an appointment with us.
We apologise for the delay, there have been issues with our stock deliveries this year.
Also COVID BOOSTERS are available if it has been at least 6 months since your 2nd dose.
Please contact us on 01670829889 to book an appointment.