The Accessible Information Standard aims to make sure that people have access to information that they can understand and any communication support they might need. Information should be accessible for patients, service users and their carers and parents.
This includes being able to obtain information they might need in different formats such as braille, easy read, large print or via email.
It also advises organisations how to support people’s communication needs using eg BSL interpreter or via an advocate.
To meet the standard we must do 5 things:
- Ask people if they have any communication or information needs.
- Record these needs in their records.
- Highlight records with their needs and how to meet them.
- Share those needs with other NHS or adult social care providers.
- Ensure we meet the persons information and communication needs.
Please let us know if you have a particular information or communication need.