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Appointments
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A range of appointment times are available for our GPs, Advanced Nurse Practitioner and Nursing team; Monday – Friday 8:30am to 6:00pm.

Online: You can book GP appointments on the internet at www.patient.co.uk – please ask a member of staff for details.

Telephone: Ring our main switchboard number on (01670) 829889 to book an appointment at our main practice. If you live in the Cambois area you can book an appointment at our branch site there, telephone (01670) 823917 - Open Monday to Friday 9.00am – 11.30am.

Same Day Appointments: We operate a telephone triage system each morning for patients who feel they may need to be seen on the same day by a GP/Nurse Practitioner. This is open to any Gables/Cambois patient and covers:

  • Medical problems which may need attention on the same day such as new problems and/or new symptoms
  • Acutely unwell children who may need to see a GP.

Our telephone lines open each morning at 08:30am

We encourage patients to come to the surgery when we are open instead of accessing other services such as walk in centres and A&E.

If you feel you need to be seen on the day we would advise you to ring the surgery ideally before 11am. The receptionist will ask you for some details with regards to your problem, this is to try and help deal with your call in the most efficient and effective way.

You will be placed on a triage list and a member of our clinical team will call you back. If an appointment is required then they can book this for you.

We request that you do not use the telephone triage system for ‘Fitnotes’.

Routine Appointments

If your condition is non-urgent and/or you would like to see a particular GP then you can book a routine appointment. We use a system that allows routine appointments to be booked up to three weeks in advance.

We now offer routine telephone appointments with a GP where appropriate. Please speak to a receptionist for advice to see if this applies to you.

For continuity of care we would recommend patients to book follow-up appointments with the same GP wherever possible.

Extended Hours - Appointments

We provide GP and nurse appointments on a

  • Monday AM: 07:00 – 08:00
  • Wednesday PM: 18:00 – 19:00
  • Saturday AM: 08:30 – 12:30                                                                         

(We are only open 1 in every 4 Saturdays, for dates please speak to a receptionist).

Making an Appointment

When you book an appointment the receptionist may ask you what the problem is. The receptionist is not trying to be awkward or nosy but merely trying to find out what the most appropriate course of action is to take in order to deal with your call in the most efficient and effective way. On many occasions we find that appointments are booked with a doctor when a telephone consultation may be more suitable or an appointment with the nurse or health care assistant may be more appropriate. Due to lack of information at the first point of contact means we can't help the patients more efficiently or effectively and we as a practice are trying to avoid any unnecessary use of doctor appointments and minimise inconvenience to you, our patients. We understand that not all patients will feel comfortable disclosing information regarding their problem with the receptionist and if you do not wish to that is fine.

Please note: all appointments are a maximum of 10 minutes in duration. If you have more than one problem to discuss, please consider booking a double appointment.

Interpreters

We can arrange the necessary interpretation and translation services in person or by phone for patients who may require British Sign Language or for patients for whom English is not their first language, or. Please let us know if you require this service when booking your appointment as we will need advance notice to book.

Training

At times there may be university students present within your consultation. They will spend several weeks with us in order to gain the experience they need to become family doctors. You will be informed if there will a student present before your consultation and asked to complete a consent form.

If you do not wish a student to be present you have the right to opt-out.

You can help us by:

  • Being on time for your appointment
  • Letting us know if you need to cancel
  • Calling to request a home visit before 11:00am
  • (please note all home visit requests are triaged first
  • Telling us if you are in a telephone box. We will ring you back. Say immediately if your call is an emergency.
  • Letting us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
  • Advising us that you require a chaperone during your examination

If you wish to discuss a private matter please inform a member of our reception team as we do have a private room available on request.

Text Messaging

You will receive confirmation of your appointments via text if you have provided us with your mobile telephone number. We may also contact you with targeted information related to your health and well-being, if you wish to opt-out of this service please advise a receptionist.

 
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